FAQ
Customer cannot change the item in the order once payment is completed. Please contact our customer service to help change it for you. However please note we can only help to change the item before the package is being processed by the shipment company. If there is any price difference, we will either refund it for you after the order is shipped out or ask you to pay for it if the new item is more expensive. We can only arrange shipment once we receive the complete payment.
Customer can disregard an unpaid order if you do not want it anymore. After payment is completed, customer can contact our customer service to help cancel the order before it is being processed by the shipment company. Once the package is shipped out, no one can cancel the order in such cases.
When the order is shipped out, there will be a confirmation message sent to you. Please also be sure to check your spam/junk folder if it does not appear in your inbox. Please verify the information at the time of checkout to avoid further issues. If you believe that the email was not received due to the reasons mentioned, please feel free to contact us regarding the matter and we will provide you with your order number along with your tracking number (if the order has already been shipped out).
For safety and hygiene reasons, opened e-liquid, disposable vape, pod, or cartridge products usually cannot be returned due to personal taste preferences.
Certain vaping and nicotine-containing products are not available for sale or delivery to the United Kingdom. Product availability and shipping eligibility depend on the product and destination. Restricted products cannot be ordered for delivery to a United Kingdom address.
Orders are processed within 3–5 business days and then shipped from our European warehouse. After dispatch, delivery usually takes another 7–9 business days. You will receive a tracking number by email as soon as your order ships.
Shipping costs are shown at checkout before you pay. Orders of £55 or more ship free.
Orders are shipped from our European warehouse. For delivery addresses within the EU, no customs fees apply. For other destinations, any local import rules remain your responsibility — if in doubt, check before ordering.
